Frequently Asked Questions

Vegan Friendly

Yes we are, everything we sell is Vegan friendly (like most of our staff)

SHIPPING & RETURNS

Yes we do. Please see our Post and Packaging Tables. Shipping costs will be calculated at the checkout.
If your country is missing from our drop down list, then please email information@vegetarian-shoes.co.uk and we can get your country added to our website.

Full refund given (P&P refunded at our basic rate for UK orders) for goods returned unworn and in re-sellable condition within 28 days.

At Christmas time this 28 days is extended until the 15th of January for items bought from the 15th of the previous November.

We are happy to accept items for refund or exchange if they are in an as new condition, however we do not offer free return postage, and oversea's customers will have to pay additional postage to have exchange items shipped to them, unless the item is faulty.

This policy enables us to keep the prices of our shoes as low as possible

We dispatch orders in the order we receive them. We aim to dispatch all orders within 7 days (UK and international) but please allow 14 days for delivery in the UK and the EC and 28 days for other overseas.

If the item is in stock we usually dispatch (except for very busy times) within a few days.

We do not contact customers if the item is out of stock as it states this at purchase on the website. We only contact if the item can’t be found.

We usually use a two working day courier (UK only) for delivery. Goods need to be signed for.

We do not charge VAT to non-EU customers even though the price for a style remains the same no matter where you order from.

We have very expensive shipping and packaging costs overseas and so rather than making VAT deductions we try and keep the cost of post and packing as low as possible.

This is the simplest method of pricing that we can work with as a busy mail-order company. So essentially, the price you see is the price you pay.

I.T. ISSUES

Sorry that you might be experiencing issues on our site.

Here are a couple of steps which could resolve this for you:

1. Registering with Verified By Visa. (If you are paying by Visa you must be registered to pay on our site.)

2. Using a different web browser (e.g. Internet Explorer instead of Firefox or vice versa). Occasionally, the problem may be due to anti-fraud measures put in place by your bank, so if you continue to have problems, it can be worth giving them a quick call.

Alternatively you could try paying using a different card or pay via Paypal (for which you'll need a paypal account). You can also call our mail order office to place your order on: +(0)1273 691913, Mon – Fri, 9.30 – 5.00

OUR MATERIALS

We use a number of different materials for our shoes. Some we buy in finished some we buy in a more ‘raw’ state and have them finished/coloured here in the UK.

The main components of the upper materials are Polyester and Polyurethane however cotton and hemp are also used. We do not use PVC in the uppers but some soles eg. the Airseal footwear contain PVC. The main thing we do is shoes for Veggies/Vegans. But where possible we want our shoes to be as environmentally friendly and ‘people friendly’ too. Some of the shoes materials are quite environmentally friendly.

We use no chrome for tanning which is used extensively in leather and is very polluting. The hemp material that we use is certified as organic You can check our website for more material information but most of our materials are synthetic. -A few are biodegradable or partly biodegradable: Please see our materials page.

We use different glue for different shoes & different factories. Some shoes like the Airseal have little glue in them, just some bits of rubber cement. Otherwise they are stitched and the soles are Heat-welded onto the shoe. Other styles will use mostly synthetic Contact-Cement type glue for the soles and some rubber ‘tacking’ glue. Most shoes use a plastic hot-melt glue for the toe-lasting process.

Also there are more water based glues being used in European Community factories now to reduce solvent emissions into the atmosphere. (Something factories in the far east do not have to comply with).

Unfortunately we are unable to supply our material off the roll for personal projects as we need to be able to send complete rolls to our manufacturers.

THE ENVIRONMENT & OUR ETHICS

In terms of the environment, the shoe business is not a particulalrly eco-friendly one, because of the manufacturing process that leather has to go through to make it into shoes. This includes the process of tanning, the use of glues and solvents etc. To a certain extent our shoes avoid this as they are not made of leather and we do not use chrome; however, our manufacturing processes do still include some of these things.

Whilst there are overlaps, you need to be aware that the main idea behind the company is to offer animal-free shoes, and if it is the environmental aspect that is more important to you, then there may be other companies that can better cater to what you want.

With regards to our materials, not all of them are biodegradable eg Vegetan suede, micro, active and bucky. That said, some of our products are biodegradable; the cotton, and some of the polyester, that is a component in most of our styles, is biodegradable.

The vegetan uppers are 70-80% biodegradable. The level of solvent emissions from our factories are well within legal levels. We stitch many of our shoes which reduces the need for chemical use, and we also work with hemp. We are always looking for new ways to reduce damage to the environment.

Ethical Consumer has reviewed us in their Shoe Guide and Walking Boot Guides

OUR PEOPLE

All of our shoes are made within the EU (UK, Spain, Italy, Poland and Portugal). The factories where our shoes are manufactured operate within EU employment laws, and all workers get paid a minimum wage, if not more. Working conditions are excellent and workers are entitled to join unions. It is our company practice that the shoes be as people-friendly, as well as animal-friendly as possible.

ALLERGIES

There is no chrome in our shoes and boots. Our shoes contain no leather and the glues are synthetic and sometimes water based. But there are many 'Ingredients' in each shoe and we have a number of different suppliers. Each batch varies slightly so we cannot guarantee an ingredient will not be used.

We are not chemists, and we are not doctors so we can-not guarantee there will be no allergic reaction. Our shoes may be ok for some people who have allergic reactions to leather, but many other ingredients in our shoes, which some people are allergic to, are the same as conventional shoes.

The best way to find out is to try some, and try them at home indoors for a short while rather than walk outside for hours.

FAULTS

Firstly we are very sorry to hear you believe there might be a fault with the your shoes. If you could you take a couple pictures of the area you believe to be faulty, along with a picture of the entire shoes and the soles and we can try to see if it appears to be a fault before you send them back.

If it appears to be so, we will ask you to send the shoes back for further assessment. If we then find them to be faulty we will send out a replacement pair and refund you for the postage or if it is a simple fix by a shoe mender then we would advise to take them in for the repair and we would refund this cost back to you.

This way it helps to cut down on costs and wastage. Please send the picures and your original order number to us on information@vegetarian-shoes.co.uk

We are happy to advise on the size to try - unfortunately not all of our shoes are going to fit everyones' feet due to the individual's foot width/instep/other foot shapes etc. We will not be held responsible for postage costs if the size is not right.

Unfortunately we have to implement this as some customers have been claiming that we insisted that a shoe would fit when they have provided the length of their own foot, which is really not very useful at all. If it would help, we can give inside measurements for the shoe, although we never guarantee this will be exact (since they are tricky measurements to take), just more of an approximation.

If you would like us to take measurements for your shoes, please email the lovely folk at our shop – shop@vegetarian-shoes.co.uk – with your size and style, and they will get the tape measure out for you. We will be happy to swap any shoes if they are in perfect, unworn re-sellable condition.

If a particualr style does come up smaller, bigger, wider or narrower than the average then we will always give this information & advice on the website page. We generally will not compare our sizing against another brand of shoes as each style can be slightly different. Simply follow any advice that we give on the website page.

Firstly thanks for thinking of us and in the vast majority of cases the answer is yes. Just email information@vegetarian-shoes.co.uk with your information & we can pass this onto Robin for you, as he likes to deal with Wholesale enquiries personally.

We would advise using a good quality polish or dubbin for protection for the “leather” form of material. This will protect them and of course help keep them clean and aid water resistance.

Other than that a good water proofer spray can be used (you can now buy organic versions online). If you do happen to get caught out by the weather, we would advise drying them out naturally rather than forced dry via heaters and radiators.

We advise on using solvent-free products.

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Please remember that all prices are in UK Pounds
 

Squeaky shoes advice link

Squeaky shoes advice link

A Vegetarian Shoe is Born

Airseal

Vegfest Award Winner 2017

Airseal Resole Service

Sweden: Higher rate of VAT (25%) shown at checkout