DELIVERY/RETURNS

Delivery

We dispatch orders in the order we receive them.
We aim to dispatch all orders within 7 days (UK and international) but please allow 14 days for delivery in the UK and the EC and 28 days for other overseas.
If the item is in stock we usually dispatch (except for very busy times) within a few days. Customers will be contacted if items are out of stock.
We usually use a two working day courier (UK only) for delivery. Goods need to be signed for.

Large Items - Post & Packaging

(Footwear, Satchels etc.)
Shipping is automatically calculated and added when ordering online.

Quantity*
Postal Zones All prices in UK £'s
*1 item =One jacket or one pair of shoes or jeans
**UK
Scot.
N.I.
4
5
6
7
8
9
9s
10
11
12
1 ITEM
**5
11
12
11
17
13
14
25
28
29.17
12
32
38
2 ITEMS
**5
14
15
13
20
15
17
28
31
32.29
16
40
51
3 ITEMS
**5
17
18
14
23
17
21
32
35
36.46
20
47
62
4 ITEMS
**5
17
18
15
25
19
25
35
39
40.63
24
52
73
5 ITEMS
**5
17
18
16
27
21
29
38
43
44.79
28
59
83
6+ ITEMS
**5
17
18
17
29
23
33
40
46
47.92
32
65
93


**UK Mainland orders over £50 will benefit from FREE DELIVERY.
Offer may include multiple small items so long as the total order before delivery exceeds £50.

Postal Zones Key

UK - UK (48 hour)
Scot. - Scottish Highlands & Islands
N.I. - Northern Ireland
4 - Channel Isles
5 - Rep.of Ireland
6 - Benelux
7 - Denmark, Germany, France


8 - Italy, Spain, Portugal, Greece
9 - Austria, Czech Rep., Finland, Poland, Norway, Iceland, Switzerland, Turkey, Bulgaria, Cyprus, Estonia, Hungary, Latvia, Lithuania, Malta, Slovakia, Slovenia, Romania, Ukraine, Greenland, Croatia, Bosnia, Armenia, Albania, Azerbaijan, Belarus, Georgia, Lichtenstein, Moldova, Macedonia, Andorra, Russia
9s - Sweden
10 - USA, Canada
11 - Japan, Australia, New Zealand
12 - Rest of World

Small Item - Post & Packaging

(Belts, Polish, Dubbin, Pens, Mugs, Wallets, Insoles, Laces)

Small Items*
**UK
Overseas
*Please note - all these items post free
with shoes or jackets

All price in UK £'s
PER ITEM
3.00
4.00


​**UK Mainland orders over £50 will benefit from FREE DELIVERY.
Offer may include multiple small items so long as the total order before delivery exceeds £50.

Returns

TRYING ON AND RETURNING SHOES

Please Please Please try shoes on INDOORS with socks. If you do not like them or need to change them for a larger or smaller size, please return them in PERFECT and RE-SELLABLE CONDITION, (without being worn outside), marking the package "RETURNED GOODS" and enclose a note explaining action required.
Please package the shoes when returning rather than writing on the box, -often the original packaging can be reused.
Enclose a note or use the return form (on back of invoice) requesting action required.

Customers must pay to return the goods to us. We dispatch a second pair at no extra postage cost (UK only).
Overseas customers must also send postage when returning for a different size or style. We will charge the (encrypted) card used for the original order unless instructed otherwise.

Return Address:
Returns, Vegetarian Shoes.
27 Foundry Street,
Brighton, UK. BN1 4AT.

Please send any returns back to us within 28 days.
Please Note: Returns service is extended to 56 days over the Christmas Holidays until Jan 14th.

Refund Policy

Full refund given (P&P refunded at our basic rate for UK orders) for goods returned unworn and in re-sellable condition within 28 days. At Christmas time this 28 days is extended until the 15th of January for items bought from the 15th of the previous November.

Sizes

Use the size conversion chart to help choose the correct size. Please note that sizes do vary slightly from style to style.
Further, more in-depth sizing info can be found here: Wikipedia Shoe Size Guide (scroll to the bottom of the page)

Payment

All orders are to be paid in UK pounds (also called GBP/Great Britain Pounds/Pounds Sterling). Pay by PayPal, Credit or Debit card. Visa, MasterCard, Maestro & American Express accepted. Solo cards are not accepted. Also ‘Pre-paid’ and ‘single-use’ type credit cards / charge cards do not work with our system, Sorry.
PayPal and Credit card orders automatically convert (e.g. US Dollars) into UK Pounds. Credit cards are authorized at time of order download but are only charged when goods are shipped. Please note: although funds are not taken when a card is authorized, they are allocated/reserved until the order is dispatched. -This may appear on your bank statement as a transaction, but this should clear once the actual charge has been made.

We sometimes accept payment by bank wire if credit card or cheque is not possible. Please remember that banks often charge for this and the customer must pay all the bank charges.
Cheques: Are to be made payable to VEGETARIAN SHOES LTD (UK only)
Bank Wire: To order and pay by bank wire please contact information@vegetarian-shoes.co.uk with full delivery address and order details.

Customs

We ship by Parcel Force, the UKs biggest shipping service.
For all E.U. customers we send D.D.P. (Delivered Duty Paid). So no extra customs charges need to be paid on delivery.
For all non-E.U. customers local customs charges may apply on delivery.


The Small Print
Colours and styles may occasionally vary slightly from the pictures. Although we make every effort to ensure details are correct on the web site, prices may change without notice.